TERMS AND CONDITIONS
By submitting your order to us, you are indicating acceptance to be bound by these terms and conditions. These terms and conditions may be changed without prior notice at the sole discretion of UnlockSimPhone.com.
The products and pricing listed on our website are not to be considered offers to sell, but rather advertisements to receive offers of purchase. All orders are subject to review and acceptance by UnlockSimPhone.com. All prices are subject to change so your order may not be accepted or you may be advised of issues of pricing or availability in regards to your order.
All images on this site are reproduced with a view to portraying our products as accurately as possible. Please be aware that designs may vary slightly, from those shown, due to normal design and production fluctuations.
1. DESCRIPTION OF SERVICE
The service of sourcing and supplying an unlock code begins at the point payment has been received from a customer.
2. CANCELLATION
Due to the nature of our supply chain, it is not possible for customers to cancel the service once payment has been received.
3. LEGALITY OF SERVICE
All of the services offered on this website are entirely legal in Europe and America. If you are ordering from outside of these two continents, please check your local jurisdiction before ordering.
US Customers: If you are in the United States of America and own a cell phone that was purchased before January 26th, 2013 from a USA Carrier, you may legally unlock it in accordance with the exemption to the Digital Millenium Copyright Act. If your device was purchased after January 26th 2013, from a USA Carrier, you will be required to have permission from the service provider in which your phone is locked to. UnlockSimPhone.com will not provide any advice, service, or support for any USA service provider cell phone or smart phone which was purchased after January 26th, 2013. UnlockSimPhone.com will not be held liable or responsible if you place an order for an unlock code for any USA service provider cell phone that was purchased after January 26th, 2013. If you make a purchase on UnlockSimPhone.comyou accept full responsibility for complying with all local, national, and international laws.
After almost two years of not being able to unlock your new smartphone, due to the past illegality of such an act, President Barack Obama signed the Unlocking Consumer Choice and Wireless Competition Act into law, finally making it legal once more to unlock your phone and easier for some consumers to take their phones with them when they change wireless operators.
4. CUSTOMER RESPONSIBILITY
It is the customer’s responsibility to check the compatibility of their handset with the network they intend to use once unlocked.
All images on this site are reproduced with the intent to portray our products as accurately as possible. Please be aware that designs may vary slightly, from those shown, due to normal design and production fluctuations.
If customers intend to use a any network after performing an unlock, they should first ensure that the handset they are unlocking has NOT been reported lost or stolen. Lost or stolen handsets are barred/blocked in the UK once reported and cannot be used on any network once this occurs.
5. SERVICE DELIVERY TIMES
All prices and delivery times are as quoted.
Where delivery time is quoted as ‘INSTANT’, codes are delivered after payment is processed.
All delivery times quoted do not include weekends.
6. 100% MONEY BACK GUARANTEE
Almost all of the products on our website are covered by our 100% Money Back Guarantee.
We provide such a guarantee to provide honest customers with the reassurance that the product they are ordering will be delivered in good faith and will be fit for purpose.
In order to protect the legitimacy of this guarantee for all parties concerned, the guarantee itself is subject to the following terms:
Guarantee applies to selected products only, please check product description before ordering service.
Guarantee applies only where a customer has provided correct and accurate information about their mobile device.
Guarantee does not apply where customer assumes they are buying a SIM PIN code or SECURITY code which has been changed from the factory default and set by the OWNER. Our unlock codes do not bypass these type of locks. Our unlock codes ONLY remove the NETWORK restriction and allow the use of a rival SIM card and network operator.
Guarantee does not apply where customer is attempting to unlock a non-3G handset for use on a 3G network. This is not possible.
Guarantee does not apply where handset appears to be BLOCKED once unlocked (handsets are blocked if reported lost or stolen).
Guarantee does not apply if the phone is hardlocked, meaning an incorrect unlock was previously used in an attempt to unlock the phone. This can permanently diminished the amount of tries left to input the correct code. Most phones will begin with at least 10 attempts to enter the correct code. If you are not sure of your phone’s history please check with us first.
Guarantee does not apply if it is proven that handset is not compatible with the intended SIM and/or network.
Guarantee does not apply if message received when attempting to unlock Nokia handset is “Cannot Undo Restriction” or “Not Allowed”.
Guarantee applies only where customers have demonstrated that codes have failed by providing a detailed account of the procedure they followed and any error messages they received. We must be satisfied that the code is wrong or has failed to work.
Guarantee does not apply where customer has sought an alternative unlocking solution before properly and fully receiving the service ordered from us.
On rare occasions, we may choose to extend the delivery time of an item if it has been delayed with our supplier. Guarantee does not apply where a service is delivered slightly later than expected.
7. UNLOCKING INSTRUCTIONS
All unlocking services are provided with implicit and full instructions on how to perform the unlocking process of the handset. Our instructions are clear and concise and must be followed carefully. Technical Support is provided to those customers who encounter difficulties unlocking their handset.
8. CUSTOMER ERROR
No changes can be made to orders which have been fulfilled where customer error has occurred in relation to the provision of data about the handset. Nor can refunds be provided in this instance.
In circumstances where an order is yet to be completely fulfilled and customer has provided incorrect data, we will endeavor to cancel any existing order and replace it with new order details. If we are able to cancel the existing order successfully, the delivery time of any such new order will be from the point of change and not from the point of the first sale being processed. We cannot guarantee cancellation. If we are unable to cancel the order, the customer would be required to re-order with correct details.
9. NOKIA: ‘CANNOT UNDO RESTRICTION’ or ‘NOT ALLOWED’ MESSAGES
In a small number (around 2%) of orders received for Nokia Unlock Codes, there exist some handsets which are in a state of ‘cannot undo restriction’ or ‘not allowed’. This state means that someone has already attempted to unlock the handset using 5 incorrect codes or the handset cannot be unlocked using unlock codes alone. Instead, the handset must be unlocked using specialist cable and software. It is not possible to tell if a handset is in this state until you attempt to unlock it by code. Unfortunately, we are unable to provide refunds to customers who receive either of these messages when attempting to unlock their handset using our codes.
10. BACKUP OF IMPORTANT DATA
Customers are strongly advised to make sure that their ‘Contacts’, ‘Messages’ and any other important data is properly backed up to a secure location prior to attempting any unlocking procedure. In almost all procedures, all data should remain in tact during the unlock process. However, we will not accept responsibility for the loss of customer data should this occur for any reason.
11. FRAUD & DECEPTION
We will not tolerate any attempts to obtain our services by fraudulent means. We report all such attempts to defraud our company to the relevant credit reference agencies and authorities.
To combat fraud, we are obliged to log the IP addresses of customer computers at each and every stage of the buying and delivery process.
Any attempts to defraud our company are passed on to our dedicated Debt Collection and Fraud Department. We already work closely with Paypal, Google, and Internet Service Providers. Law Courts and a variety of Global Debt Recovery agents worldwide to successfully prove that our services have been digitally delivered in cases of fraud or miss-claims of ‘non-receipt’. We are often able to successfully recover money in cases where payment has been reversed or charged back.
In cases where we feel confident that a customer is attempting to defraud our company, we will forward an invoice for the reversed payment to the customers card address on file. A demand for payment including a $100 administration fee will be applied to the invoice. Customer will be allowed a 30 day grace period within which to pay the invoice after which time, a further administration fee of $50 per month will be levied against the debt and interest (charged at 8% per year / 0.66% per month) will be applied to the full outstanding amount. If the invoice remains unpaid after 90 days, we will seek recovery via the law courts and our debt collection agents.
12. TERMINATION OF ORDERS
We reserve the right to terminate the order of any customer who demonstrates any form of verbal abuse or aggression towards any member of our staff either verbally or in writing. All communication will be terminated with such customers and all correspondence forwarded to our legal department. Any such customer would also forfeit their right to a refund in this instance.
13. UK SPECIFIC TERMS
If a handset is reported lost or stolen (or abused), it may well be ‘Blacklisted’ (also known as ‘Blocked’ or ‘Barred’), preventing it from ever being used again in the UK on any of the major networks. It is not possible to find out if a ‘Sim Locked’ or ‘SP Locked’ handset has been ‘Blacklisted’ from any particular network or all major networks without first performing the ‘unlock’ procedure using our services. Therefore, if we undertake an unlock and you find out the phone is in fact logged as stolen or abused, we cannot then refund your payment. We will undertake the job you request but cannot legally make a ‘blacklisted’ handset work again.
14. CHANGING IMEI NUMBERS
UnlockSimPhone.com does not change IMEI numbers, do not ask, this is illegal.
15. DISCLAIMER
The domain name ‘unlocksimphone.com’, the website upon the domain and all associated software is legally owned & operated by UnlockSimPhone.com. For the purposes of this website and all of its customers UnlockSimPhone.com is trading as ‘unlocksimphone.com’
All 3rd party brands & logos are the registered trademarks of their respected owners. This website is not affiliated or part of with any one of the carriers or handset manufacturers.
Please be aware that using unofficial products with your mobile phone may invalidate your phone’s manufacturer’s warranty.
We cannot be held responsible for any damage or loss of data that may result whilst attempting to unlock your handset using any of our unlocking procedures.
The above conditions are in addition to your statutory rights which are not affected.
ALL PROGRAMS ARE SUBJECT TO THE ABOVE TERMS & CONDITIONS AND ARE ALSO IN FULL ACCORDANCE WITH U.K. & EUROPEAN CONSUMER LAW.